Help and frequently asked questions

Register and verify your email. Your connected warehouse address will appear in your account.

Copy the warehouse address from your account into the store checkout. Enter the recipient details and account identifier exactly as displayed.

An incoming parcel appears in your account after warehouse receipt and identification. If it is missing, send support the tracking number.

Three basic parcel photos are included in standard handling. You can request more photos at the published rate.

The first 14 calendar days are free. With an agreed extension, storage can last up to 45 days in total; from day 15 it costs $0.50 per parcel per day. Consolidation does not extend the period.

Yes, incoming parcels may be consolidated into one outgoing shipment. Availability depends on the contents and carrier restrictions; we show the service price before confirmation.

A store return depends on its policy and a suitable return label or an agreed instruction. We will confirm the terms and price before acting.

No. The calculator gives an estimate based on your inputs. We confirm the final amount after packing, measuring and weighing, before payment and dispatch.

These are separate delivery methods. Plus is for parcels up to 2 kg; Select is for up to 31 kg where a rate is available for the destination, weight and parcel parameters.

After packing, an invoice appears in your account. Available payment options are shown before confirmation; dispatch follows payment.

Shipment protection is optional. Coverage terms and price are disclosed before selection; it does not replace mandatory rights concerning loss or damage.

Our contact details have a dedicated page. If you have an account, create a support ticket in your dashboard.

Keep the packaging and photos, then contact support with the shipment number and a description. We will check the status or assist with a carrier claim.