Payment systems
Payment currency
For payments through FreedomPay, the payment currency is the Kyrgyz som (KGS). If services are priced in another currency, the applicable conversion rate and the total amount in KGS are disclosed to the User before payment is confirmed. Availability of payment through FreedomPay is indicated for the particular Invoice.
What you pay for
PureMF arranges assisted purchasing, receipt, storage, handling and international forwarding of goods. Third-party store purchases and PureMF services are paid for separately unless expressly agreed otherwise in the Order. The Provider and payment recipient are disclosed before payment.
How to pay an Invoice
- Sign in to your Account and open Invoices.
- Check the services, amount and currency. The delivery calculator provides an estimate; the final charge depends on the agreed Tariff and actual measurements after packing.
- If online payment is available, select the payment button and follow the payment page instructions. Check the recipient, amount and currency before confirming. Do not confirm if they differ from what was agreed.
- If required, authorise the transaction using the method offered by your bank.
- Return to your Account and check the Invoice status. Returning to the Website does not itself confirm payment: the status updates after confirmation from the payment service.
Available payment methods are shown for the particular Invoice. If the payment button is unavailable, contact support. Do not transfer funds using details that have not been confirmed for your Order.
Security and payment issues
The full card number and security code are processed by the payment service. Do not send support your CVV/CVC, passwords or bank authorisation codes.
If payment is declined, check your card restrictions with your bank. If money has been debited but the Invoice remains unpaid, do not pay again until the issue is clarified: send the Invoice number, date, amount and currency to [email protected]. Redact unnecessary payment details from any attached evidence.
Bank fees and currency conversion depend on your bank’s terms. Charges and adjustments are described in section 7 of the Public Offer. See Cancellation and refunds for cancellation and refund procedures.