Contacts and claims

Publication date of this version: 14 October 2026

This section provides PureMF’s common public contact channel and the procedure for submitting enquiries concerning an Order. It applies together with the PureMF Public Offer and Privacy Policy.

1. Common contact channel

For general questions about the Website, Account or personal data, and to submit an initial enquiry or claim, the User may contact the website operator:

LLC "Bulk Range" is the Website Operator, sole Provider of PureMF services and entity responsible for personal data processing. The Company maintains the Website, Account and support channel.

2. Where to send a claim concerning an Order

LLC "Bulk Range" is the contracting party for an Order and is responsible for its performance. The Company handles claims concerning assisted purchasing, receipt, storage, packing, dispatch, payment and refunds.

The User may submit a claim either directly to the Provider using the details in the Order or Invoice, or through the common channel at [email protected].

3. Information to include in an enquiry

To help us consider your enquiry without delay, please provide:

your name, email and another convenient contact method;

the Order number, Invoice number, tracking number or another Parcel identifier;

the Provider’s name, if known to the User;

a description of the circumstances, the date of the event and the specific remedy requested;

a calculation of the amount claimed, if a refund or compensation is sought;

documents, photographs and other materials on which the User relies.

If additional information is objectively necessary to consider an enquiry, the User is told exactly what is needed. Data already held by the operator or Provider is not requested again if it is available for verification.

4. Review procedure

Enquiries are accepted in English. An electronic enquiry is accepted for handling once received through the specified contact channel.

LLC "Bulk Range" supplies the substantive response. The review period is determined by the Public Offer, Order terms and applicable law. The Company also handles enquiries concerning the Website and Account.

Submitting an enquiry through the common channel does not restrict the User’s right to send a formal legal communication to the Company’s postal address.

5. Formal legal communications

For formal legal communications, we recommend sending an electronic copy to [email protected] and, at the same time, a paper copy to the postal address of the entity identified as the Provider in the Order or Invoice. Communications to LLC "Bulk Range" should use the address in section 1.

If the User does not have the Provider’s details, they may request them through the common contact channel, quoting the Order or Invoice number.